Privacy Policy

When you contact KLAS Studio, submit an inquiry, join a waitlist, book an experience, or interact with our website, we may collect information such as your name, email address, phone number, preferred event date, party size, budget, event notes, and booking details.

We may also collect technical information such as browser type, device information, pages visited, referral source, approximate location, and interactions with our website and advertising.

We use information to respond to inquiries, manage bookings, provide event and venue services, send operational updates, improve the website, measure advertising performance, and understand which campaigns lead to legitimate customer interest.

If you opt into updates, we may send occasional marketing communications about KLAS Studio events, private experiences, and related offerings. You can unsubscribe or ask us to stop contacting you at any time.

We use tools such as Meta Pixel, Google Ads, and website analytics to understand website activity, measure advertising performance, and improve our campaigns. These tools may use cookies, pixels, or similar technologies to process browsing and conversion activity.

You can manage cookies and tracking preferences through your browser settings and through the privacy controls offered by platforms such as Meta and Google.

We do not sell personal information. We may share limited information with service providers that help us operate the business, including booking, payment, email, analytics, advertising, hosting, and customer communication providers.

We may also disclose information where required by law, to protect our rights, or to prevent fraud, misuse, or security issues.

We keep personal information only as long as reasonably necessary for business, legal, tax, security, and customer service purposes. We use reasonable safeguards to protect information, but no online service can guarantee absolute security.

You may contact us to request access, correction, or deletion of personal information we hold about you, subject to legal and operational requirements. You may also ask us to stop sending marketing communications.

For privacy questions or requests, contact KLAS Studio at info@klas-studio.ca or by mail at 180 Preston St, Ottawa, Ontario, Canada.